Wondrs Support
Need a hand with the Wondrs app? You're in the right place. This page covers how
to reach us, how quickly we'll get back to you, and answers to the questions we
hear most often.
Contact us
Email us at hello@wondrs.com.au or use the
form below. We aim to reply within 1–2 business days (Australian Eastern
Time).
To help us resolve your issue quickly, please include:
- The email address linked to your Wondrs account (if you have one)
- Your device and operating system (for example, Pixel 8 on Android 15)
- A short description of what happened and what you expected to happen
- Screenshots, if they help explain the problem (attach them to an email)
Frequently asked questions
Where can I download Wondrs?
Wondrs is available now on
Google Play
for Android. The iPhone version is coming soon. Leave your email on our
homepage and we'll let you know the moment it lands.
Do I need an account?
A lightweight profile is needed to save your preferences and personalise your
recommendations. We keep it minimal: no social features and no unnecessary data
collection.
How are recommendations chosen?
Recommendations are based on your personal preferences, your current location,
and context such as the time of day. There are no paid placements and no
popularity rankings. If Wondrs suggests something, it's because it matches what
you've told us you enjoy.
Does Wondrs track my location in the background?
No. Your location is used only while you're using the app to find experiences
nearby. We don't track you in the background and we don't sell your data. See
our Privacy Policy for the full details.
Is Wondrs free?
Yes. Personalised recommendations, location-aware suggestions, area briefings,
and saving places are all free. Wondrs Pro is an optional paid tier that adds
advanced trip-planning tools for travellers who like to plan ahead.
How do I delete my account?
You can delete your account and data from within the app, or by emailing us.
Our Delete your account page walks through both options and
explains what happens to your data.
Something isn't working. What should I try first?
- Make sure you're on the latest version of Wondrs from Google Play.
- Check that location services are enabled for Wondrs in your device settings.
- Close and reopen the app.
If the problem persists, email us at
hello@wondrs.com.au with the details listed
above and we'll investigate.
Legal and policies
Wondrs is operated by Vet in a Van Pty Ltd (ABN 71 639 098 212), Australia.