Wondrs Privacy Policy
Version: 1.1 Effective date: 18 April 2026 Entity: Vet in a Van Pty Ltd, ABN 71 639 098 212 ("Wondrs", "we", "us")
This Privacy Policy explains how Wondrs collects, uses, discloses, stores, and protects personal information.
1. Scope
This policy applies to Wondrs apps, websites, APIs, and related services ("Services").
2. Information We Collect
Depending on your use of the Services, we may collect:
- Account data — email, account IDs, authentication/session identifiers.
- Profile and preference data — onboarding responses, personalisation preferences, feature settings.
- Location data — approximate or precise location when permission is granted and the feature requires it.
- Usage and telemetry data — app interactions, feed/session event identifiers, timestamps, surface metadata, experiment arm, app version, and operational diagnostics.
- Trip and itinerary data — trip titles, travel dates, ordered stops (place names and day numbers), and trip identifiers created when you plan and confirm trips in the Wondrs app.
- Device and technical data — app version, OS version, device model, network/service diagnostics.
- User-submitted content — photos, metadata, moderation outcomes, and abuse reports where UGC features are enabled.
3. How We Collect Information
We collect information:
- directly from you
- from your device and app usage
- from integrated service providers and platform providers
4. Why We Use Information
We use information to:
- provide and operate the Services
- personalise recommendations and ranking outcomes
- deliver product emails, such as a confirmed itinerary sent to your own account email address when you confirm a trip
- secure accounts, detect abuse, and prevent fraud
- troubleshoot, monitor, and improve performance and reliability
- comply with legal obligations and enforce terms
Where required by law, we rely on your consent or another lawful basis.
5. Disclosure and Third Parties
We may disclose data to service providers that support delivery of the Services, such as:
- cloud hosting, storage, monitoring, and security vendors (including Amazon Web Services — AWS)
- mapping and places providers
- event and content providers
- AI processing providers for approved product features
- customer support and analytics vendors
When you confirm a trip in the Wondrs Android app, your account email address and confirmed itinerary (trip title, dates, and ordered stops) are transmitted to an AWS Lambda function we operate, which triggers AWS Simple Email Service (SES) to deliver a copy of that itinerary to your own account email address. The email is delivered to you only and is not shared with any third party. The Lambda function does not retain the itinerary payload beyond the duration of the request. AWS Lambda and SES may retain technical metadata (timestamps, message IDs, and delivery status) per AWS default log retention settings.
We may also disclose data:
- where required by law or lawful request
- to enforce rights, prevent harm, or address security incidents
- in connection with business restructuring, merger, or sale (subject to lawful protections)
We do not sell personal information as an independent data broker.
6. International Transfers
Service providers may process data in countries outside your home jurisdiction. Wondrs takes reasonable steps to ensure transferred data is handled with appropriate safeguards.
7. Retention
Wondrs retains personal information only as long as reasonably necessary for the purposes above, including legal, security, fraud-prevention, and audit requirements.
Retention periods vary by data category. Operational caches are typically short-lived. Telemetry and engagement records may be retained for up to 90 days unless a different lawful retention period applies.
Where data is no longer required, we delete or de-identify it.
8. Security
Wondrs uses technical and organisational measures designed to protect personal information, including access controls, encryption where appropriate, and incident response procedures.
No system is completely secure; users should also protect account credentials and device access.
9. Your Choices and Rights
Depending on applicable law, you may have rights to:
- access personal information
- request correction
- request deletion
- object to or restrict certain processing
- withdraw consent where processing relies on consent
- request portability where applicable
To exercise rights, contact hello@wondrs.com.au.
10. Account Deletion
Wondrs will provide:
- an in-app account deletion pathway where required
- an out-of-app web or contact pathway for deletion requests
Deletion requests may be subject to lawful retention exceptions (for example security, fraud, tax/accounting, and legal compliance).
11. Children
Wondrs is not intended for children under 13. If we learn we collected personal information from a child contrary to law, we will take appropriate steps to delete it.
12. Marketing and Communications
Wondrs may send service and transactional communications needed to operate your account. Where we send optional marketing communications, users can opt out via available controls.
One example of a product communication is the itinerary email: when you confirm a trip in the Wondrs Android app, we send a copy of your itinerary to your account email address so you have an offline reference and can share it with travel companions. You can disable this in the app Settings ("Email my itinerary when I confirm a trip"). When this setting is off, no itinerary data is transmitted from your device and no email is sent.
13. Cookies and Analytics
We may use cookies and basic analytics tools to understand site and app usage. See our Cookies Policy for details.
14. Policy Updates
We may update this Privacy Policy from time to time. For material changes, we will provide reasonable notice in-app, by email, or via website publication.
15. Contact and Complaints
Privacy contact: hello@wondrs.com.au Support: hello@wondrs.com.au
If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).